Returns & Refunds Policy

1. Scope

This policy covers Taiwan online merchandise orders completed through SunHer 3C, including new, used and refurbished goods. Telecom plans, installment financing, insurance and other third-party contracts follow their own terms and applicable law.

In-store purchases do not carry the online 7-day cancellation right. Statutory defect remedies and warranties still apply.

2. Seven-day online cancellation right

You may notify us by phone or LINE within seven days starting from the day after receiving the goods. No reason is required. This is a consideration and necessary-inspection period, not an unconditional trial period.

Opening or inspecting an item as reasonably necessary does not automatically remove the right. Damage or value loss caused by use beyond necessary inspection will be handled according to the actual circumstances and applicable law.

3. How to return

• Contact 0917-658-535 or LINE @sunher888 within the period and provide the order number and contact details. A reason or photos may speed up processing but are not mandatory to exercise the right.
• After receiving return instructions, send the item to or return it in person at the Xinshi store.
• Pack the item safely and include the original item, box, accessories, gifts and proof of purchase. Missing or damaged contents are handled based on actual value and law; no fixed restocking fee is charged.

4. Preparing a phone or device

• Back up your data and, where the device is operable, sign out of Apple ID, Google, Samsung and other accounts and turn off Find My or activation locks.
• Remove SIM and memory cards and erase personal data after backup. If a fault prevents this, tell us first.
• The returned IMEI, serial number or product number must match the order. We check identity, locks, accessories and physical condition on receipt.

5. Costs, refunds and exchanges

SunHer pays the necessary return cost for a valid online cancellation or defective item. The restocking fee is NT$0. Contact us before returning so we can arrange the method.

After receiving the cancellation notice, we refund collected payments within the statutory period of no more than 15 days, using the original or another agreed method.

Used devices are usually unique units, so a like-for-like exchange is not guaranteed. Defective items may be returned for a refund or exchanged for another item by mutual agreement with any price difference settled.

6. Defects, warranty and exceptions

Report shipping damage, specification discrepancies or functional faults promptly and keep the packaging and photos. After seven days, warranty and other statutory rights remain available.

Any legally permitted exception to the cancellation right applies only when allowed by law and clearly disclosed before the transaction. We do not rely on blanket terms such as opened, used or discounted to remove statutory online-shopping rights.

Telecom plans, financing, insurance, repairs, data transfer, screen-protector installation, pre-orders, deposits and third-party services must be assessed under their own contracts and law. Returning goods does not automatically cancel a third-party agreement.

7. Changes and governing rules

We may update this policy when laws or processes change. Existing statutory rights are not reduced. Mandatory Taiwan law prevails over any inconsistent wording.